Please review the policies below before placing an order.
Last updated: December 9, 2025
Juliana Sanchez operates this store and website, including the data, content, features, tools, products, and services made available to provide a curated shopping experience. This Privacy Policy explains how we collect, use, and disclose personal information when you visit, use, make a purchase through, or otherwise interact with our services.
By using our services, you acknowledge that you have read and understood this Privacy Policy.
Depending on how you interact with the store, we may collect contact details, billing and shipping information, transaction details, account information, communications, device data, and usage information.
We use personal information to process orders, deliver products, provide customer support, communicate with you, improve our services, prevent fraud, comply with legal obligations, and operate our business.
We may share information with service providers, payment processors, logistics partners, analytics providers, and legal authorities when necessary to operate the store or comply with applicable law.
Depending on your location, you may have rights to access, correct, delete, or request information about the use of your personal data. To exercise those rights, contact us at contacto@julianasanchez.co.
If you have questions about this policy, contact us at contacto@julianasanchez.co.
Depending on where you live, you may have the right to opt out of activities that may be considered a sale, sharing, or targeted advertising of personal information under certain U.S. state privacy laws.
If you would like to exercise this opt-out right, use the form below.
If you purchased a garment from Juliana Sanchez through the website or WhatsApp and decide not to keep it, you may exercise your statutory right of withdrawal within five business days after receiving the order.
To request this, email contacto@julianasanchez.co with your information. Return shipping and related costs are paid by the customer. Once the garment is returned in the same condition in which it was delivered, the refund will be processed within seven calendar days from the date the right of withdrawal was exercised.
You may request an exchange within sixty calendar days from the purchase date in Juliana Sanchez stores, multibrand stores, affiliate locations, or by contacting customer service at contacto@julianasanchez.co.
Items for exchange must be unused, unwashed, unaltered, and keep all internal and external tags attached. For in-store purchases, the paper or digital invoice, or the identification number of the purchaser, is required to validate the transaction.
Shipping costs for exchanges are paid by the customer unless the exchange is the result of an approved warranty claim. If a refund is approved, payment may be made by bank transfer or in cash at physical points of sale.
Garage-sale items with quality-control defects, sample items, or discontinued references are excluded from exchange.
If a garment has a manufacturing defect, the warranty request period is 180 days from the purchase date. Requests may be made in our physical stores or by writing to contacto@julianasanchez.co.
Our quality-control team may request that the garment be sent in for review. We will evaluate the case and respond within a maximum of seven calendar days. Damage caused by failure to follow care instructions is not covered by the warranty.
Juliana Sanchez gift cards can be used in physical stores and on the website by presenting the email sent by contacto@julianasanchez.co. Gift cards are valid for one year and are not replaceable if lost, stolen, destroyed, or used without authorization.
Estimated delivery times are one to three business days within Bogot? and three to five business days for other cities in Colombia.
Delivery windows may vary depending on the destination, carrier capacity, peak seasons, weather, or other circumstances beyond our control.
If you need support with a shipment, contact us at contacto@julianasanchez.co.
Welcome to www.julianasanchez.co, operated by JS DESIGN S.A.S., identified with NIT 901.420.200-7 and domiciled at Calle 105 #47?14, Bogot?, D.C., Colombia.
By accessing or using the site, you agree to these Terms of Service. If you do not agree, you must refrain from using the site.
The site allows users to learn about our products, make online purchases, interact with brand content, and access corporate information.
All site content, including designs, photographs, texts, logos, trade names, videos, illustrations, and software, is the exclusive property of JS DESIGN S.A.S. or is used under license. Reproduction or unauthorized use is prohibited without prior written authorization.
If you create an account, you agree to provide accurate information, keep your credentials confidential, and notify us of any unauthorized use.
We strive to present products accurately, but colors and textures may vary depending on the user's device. Products are subject to availability, and prices, collections, and inventory may change without notice.
Published prices include or exclude taxes as required by applicable law. Payment processing may be performed by third parties subject to their own terms. Delivery times are estimates and may vary due to logistical or external factors.
Returns, withdrawals, and exchanges are governed by our refund policy. Personal data processing is governed by our privacy policy and applicable law.
Users must not disrupt the operation of the site, engage in unlawful acts, or manipulate pricing or purchase flows. Use of the site is at the user's own risk, and JS DESIGN S.A.S. is not responsible for damages derived from technical failures, third-party systems, or improper use.
